Returns Policy
Please note that all items are produced on demand and we cannot accept returns or offer exchanges, except when an item is defective. In the case of a defective item, we can offer a replacement of the same style. We may require photographs of the issue to open a case with our supplier.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized. Because these items are made to order per your specifications, EarthQuaker Devices LLC reserves the right to refuse returns at its sole discretion.
Shipping
Please allow up to 6 weeks for order fulfillment. Shipping times are added on top of that. Shipments may be split and come from different locations due to possible differences in time and location of production.
PLEASE NOTE: DURING THE CHECKOUT PROCESS, USE LATIN / ENGLISH ALPHABET LETTERS ONLY. Please be certain that your shipping address is accurate. We are happy to re-ship your order at your own expense if it cannot be delivered. Return shipments that are unclaimed will be donated to charity.